Overview
At Capital & Regional, we believe that the long-term success of our business depends on the ability to build sustainable relationships with investors, customers, suppliers, local community stakeholders, and our own people. This can only be done by behaving in a responsible manner towards them, and towards the natural environment; and by being aware and responsive to their needs and points of view.
Being a responsible business means that all of the business' activities and operations must be carried out in a responsible manner, down to every decision that we take as a business; and every interaction that we have. Two years ago we began to map out our approach to Responsible Business (RB), in order to provide a framework for measuring performance and improvements, and identify the key areas where we have an impact. These are: the managing of responsible business; marketplace (customers & suppliers); the environment; workplace; and local communities, which are discussed in more detail below.
This year we have made progress across divisions in all areas, but particularly in measuring and managing our environmental impacts and developing a more strategic approach to community investment. Next year the challenge will be to ensure continued improvements in these areas, to develop our measurement frameworks, and to develop our approach to engaging with occupiers and suppliers in our RB agenda.
Below we outline our group-wide approach to these areas, and highlight some activities that took place over the last year showing how this approach is implemented in practice. Further information on specific leisure, retail park, and shopping centre activities can be found on those divisions' websites. We acknowledge that there is more that we can do to improve our RB practice, and to this end we have identified some priorities for the coming year within each key area.
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